Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

Passport Photos and Private Paid Storage

Your original passport photo, facial measurements, automated analysis, background processing, and free preview remain in your browser. We do not upload or store the original photo or the analysis data.

When you spend a credit, your browser creates a paid bundle containing the channel-specific watermark-free HD JPEG, a 4×6 print sheet, and an A4 print sheet. Only these three final JPEG files are sent to our server. Each file is encrypted before it is written to object storage and is linked to your signed-in account, credit redemption, and source payment order when one exists. The files are not exposed through a public object URL.

Paid final files remain available to your account on any device for 30 days. Download access ends after that period, and expired objects are removed during export cleanup, including when the export library or an expired download is accessed. You can delete the three stored files sooner from Passport photo order downloads. Deleting stored files does not restore a spent credit. We retain photo-free account, payment, order, credit, and lifecycle records as needed for billing, fraud prevention, support, and legal obligations.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, including payment and encrypted object-storage providers, under appropriate contractual safeguards.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please contact us at the email address provided on our website.